B/1

Address Correction Fees

Orders which have been submitted to us with incorrect address information and have not been corrected before they are shipped will incur a $15.00 charge.



Incorrect address information would include: 

Missing apartment or suite number, wrong house number, missing company name, wrong zip code, multiple addresses listed in the street field, or any other error which would render the package non-deliverable resulting in it being either returned to us, or held for correct address information by the carrier. 

Incorrect addresses may also result in delayed delivery.

*Please double check your shipping address for accuracy*

The $15.00 fee may be charged to us by the shipping company  when packages are non-deliverable due to lack of, or bad information in the address field.  This fee will be billed to the credit card, or check the order was originally placed under.

Small packages, including part orders, have a minimum shipping charges of $18.50 per item which includes the packaging cost.



B/2

Shipped and Non-returned item Fees, and Shipping Charges

Shipments which have been sent to our customers must be prepaid.

Company reserves the right to debit and re-debit customer’s account if:

  • company ships an item and customer did not pay,

  • an item was shipped by error then company provided free return label with customer but customer did not return item,

  • item was shipped but customer reported that any parts of the product was damaged and requested company to replace them without filing a claim with the shipping company first,

  • product was shipped to the address provided by customer and said item was returned claimed to be undeliverable,

  • item was shipped but customer refused it for any reason. In this case the product is being  returned to shipper and company charges customer for the actual shipping fees and re-ship item,

  • customer is in the possession of both the product and the funds.

  • order was canceled, refused or returned  by customer and the applicable fees were not paid.

 

B/3

Lift gates, inside and special services charges when shipping heavy (usually over 150 lbs) items – NOT every freight company has this service.

Customer must send his/her payment within ten days for any of such extra services. Free shipping applies to standard freights delivered to customer’s location without any other services.

Company reserves the right to debit and re-debit customer’s account, and customer automatically agrees to these fees with the purchase and the acceptance of the product if:

  • the freight company must use lift gate to deliver item. Cost: $60.00 – $175.00

  • the freight company must have inside delivery. Cost: $65.00 -$165.00

  • the freight company must make appointment or redelivery. Cost: $160 – $1,250.00

Customer will be charged the actual fee for any of these services as shown on the public UPS freight quote form with the maximum of 30% discount. If any of these fees are remain unpaid, company has the right to refuse any warranty or part request.

 

B/4

Returned items

 Returned items must bear a RMA or CMA number and must be addressed to the return location instructed by the company.

If no such markings or wrong address is used, company reserves the right to act as a warehouseman for 15 days and after such 15 days the items will be discarded, if no claim is arrived from customer within such period of time. Items will be stored for a maximum of 15 days that were sent to our company for any reasons then they will be discarded.

 

B/5

Lost or Missing shipment:

On rare occasions, freight companies can loose or misplace shipments due to the fact that they are still hiring human beings prone to make mistakes. In such cases, they have the right to search for the missing item. If the lost goods are not found usually after the 10th day they notify the consignee and the shipper, so the necessary paperwork can be filed for the claim.

Shipper must pay the freight company even if the goods are lost, therefore consignee cannot cancel the order with the seller in regards to the loss of shipment. However the seller must provide an other item with the consignee after the ten day period.

 

B/6

After Delivery Issues

  • in case of larger items, such as bikes scooters etc… customers may receive tracking numbers via email in  which they are informed (if not, it is still the receiver’s responsibility):

    The shipping company request that you note any damage on the delivery paper at

    the time of delivery, including any damage to the shipping container!

    If you fail to do so, you will be liable for all the costs related to damage or shortage.

    In such case, you are not eligible to return your product for refund by claiming that it was received damaged or nonoperative. However you can request a Service Return Form for servicing the product. (It is common sense to prevent someone from accidentally or intentionally damage it in order to get a refund)

  •  

    in case of DOA, we must receive your notification via email or fax within 24 hours so we can arrange for the next process. 

  • if something is missing, we want you to double-check the container first then notify us of such shortages within three days of delivery, so we can resend it to you.

  • if something is damaged, we need you to send us the damaged part along with the delivery manifest showing such damage(s) so we can order it from the manufacturer within three days of delivery.

  • WE MUST RECEIVE THE ABOVE ITEMS PRIOR TO SENDING YOU REPLACEMENTS, UNLESS YOU PAY FOR THOSE PARTS. IF YOU INSIST ON SENDING YOU SUCH ITEMS PRIOR TO SENDING US BACK YOURS, WE HAVE THE RIGHT TO DEBIT YOUR ACCOUNT FOR THE COST.

  • For damages, the freight company is responsible and you may file the claim at your convenience to get compensated. We do not pay for damaged items. Customer understands that he/she cannot request another new product if the present one can be repaired by sending a replacement part. This policy is in place to speed-up the process in which customer can use the item, and eliminate any excessive cost to keep our prices and shipping charges low to everybody.

  • It is the purchaser’s responsibility to check the product for proper operation prior to using it, such as adjust tire pressure, check/add oil, charge batteries etc…

  • if something  you received is incorrect (such as wrong color, wrong type of charger etc…)  It is the receiver responsibility to check items upon receiving and  must notify company in writing within three days from the date of delivery to receive a replacement. We may ask that  you to send us the incorrect part  so we can inspect and if needed, replace it for you free of charge. After 10 days customer cannot claim that the item received was incorrect. NO CLAIMS will be accepted after 10 days.

 

B/7

  • All freight shipments will be delivered to consignee’s shipping address as provided with us at the time of purchase with the rare exception of the truck not being able to access it. (narrow road, construction, no contracted freight co. to that area etc..) In such case, it’s the consignee’s responsibility to pick-up the item at the freight company’s local terminal, or they will charge you storage fees. All shipments are classified as curbside deliveries, which means that the item is delivered to your address but any other services are not granted, such as moving the item into your living room, removing the crate, training you how to ride your scooter etc.. 

    It is also the consignee’s responsibility to accept or make arrangements to accept the freight according to schedule of the freight companies normal business hours. Usually they do not deliver before or after hours, or on weekends or holidays.  

    If you refuse the item due to these reasons, it will be considered as “refused” shipment, and you will be liable for charges as stated in the Policy.

     We reserve the rights to change some of the order details, in case we do not have it on stock at the time of shipping, including but not limited to color, shade, packaging materials etc…

     

B/8

  • If the item requires any type of  assembly, as it is a common requirement with freight shipments, it is the consumer’s responsibility to take the product to a local bike/scooter shop for assembly. No claims will be accepted if it is not followed. We do not provide white-glove service, and you did not pay for it either. Giving instructions over the telephone is like having your car fixed without taking it to your mechanic. Some products may have no manual from the manufacturer. In this case, you can find some help on our website under the “ihelp” section.  Some video may provide you with visual help only. If the purchaser establishes a claim of “item incomplete” or “item is not operational, faulty etc..” than he or she must take the item to a local bike/scooter shop and send the seller the information of his/her local bike shop’s for verification of such claims.



     

B/9

  • You understand that purchasing a complex product such as an electric trike etc.. on the Internet has its consequences. One of them is that you are paying a lot less than if you were purchasing it at your local store, however it also means that you need to be able to handle issues such as finding help for assembly, adjustments, pumping air in the tire, etc…   It includes but not limited to scenarios in which you need technical help that cannot be administered over the phone or email, or the item does not work for some reason. In such matters you may choose on of the following steps: 1/ check the item yourself  2/ find a nearest shop where they service these types of items  or 3/ you send it to us postage prepaid to us  for repair or replacement before a new one can be shipped out. Occasionally, the freight go through rough handling and some screws, wire connectors can get loose. In such a case, it is the consumer’s reponsibility to tighten those parts, or if it is not possible take the product to a local shop to do such adjustments.

B/10

  • Company reserves the right to ask for original part(s) even if the item which such part(s) were purchased for was obtained from another supplier in case customer buys a part and claims that it does not work or damaged. This policy was established to eliminate abuses when customer wants to use our item and return the original for credit.

B/11

  • In case the product needs to be serviced, customer must ask for a Service Form. This form must be filled out, signed and returned to us within seven days. Any third-party repair must be pre-approved.  Without a prior Authorization Number, no payment will be made for repairs.

 

B/12

  • Characteristics of electric powered vehicles: these scooters, bikes and trikes are battery operated and considered “light” vehicles. The speed, power and distance are largely dependent on many factors, such as the weight of the rider, the terrain, the wind conditions, the tire pressure, the charge of the battery etc…therefore such parameters are estimates only.

 

B/13

  • Free items: sometimes some free items are offered on the website with purchases of chosen products. This offer is valid for cash purchases (no credit/debit/layaway/financed etc..) only, and these are optional items that are delivered when they are available only. Customer cannot claim these items to be sent if they were not shipped with the original purchase, because they were free and not paid for, and optional depending availability.

 

 B/14

  • Voluntary Resolution Process (VRS): It’s everybody’s interest that if any problem arises, such shall be solved according to this policy. However occasionally not everybody’s best interest is to follow it. It is easier to claim something that is not true and hoping to resolve it according to that false statements. Some people even use threat or other means of manipulations. In this case we reserve the right to use this Voluntary Resolution Process in which the consumer is automatically giving us the right to answer such complaints with the copy of this policy and the standard “answer to complaints” sheet. A sample of it can be found at www.epizontech.com/vrs.html

  • VRS becomes affective if (1) the customer does not send his/her written complaint to company first, (2) the customer’s written complaint to the company remains unanswered for a minimum of seven days (holidays and weekends are excluded), (3) and customer uses other channels to vocal his/her complaint in respect to (1).
  • If such VRS will take place,  company has the right to refuse any warranty or part request.